Group Procedures

Group Agreement

Clause 1 - Indication of the Contracted Service:
1.1. - According to table presented with booking data.

1.2. - All Groups will be entitled to 1 free fare for every 30 passengers traveled, except for sports groups and IT groups (LGV8L1 and LGV8L2). Taxes are not included.

1.3. - Travel Agents: Upon acceptance of the quotation, access to the booking will be given through claim. We advise that you must immediately claim the booking, as any change and information in the booking will be the responsibility of the agent.

1.4. - The terms of this agreement are valid for a minimum of 10 passengers. Failure to comply with this point will be penalized until this total is reached. This condition does not apply to federated sports groups, depending on the sport, and to IT groups (LGV8L1 and LGV8L2), with a minimum of 8 passengers.

Clause 2 - Fare:
2.1. - The values referred to in the table correspond to the base fare. If the contracted flight is operated by another company, the amount may be higher and will only be confirmed by the respective company when the booking is made.

2.2. - Amounts subject to possible exchange variation.

Clause 3 - Taxes:
3.1. - Taxes, fees and surcharges applicable at the date of ticketing will be based on the contracted route, class Y.

3.2. - Amounts subject to possible exchange variation.

Clause 4 - General Conditions:
4.1. - Flights operated by other airlines are subject to their validation upon acceptance of availability and fare.

4.2. - Deposit Payment: Applicable only to non-IATA agents and direct customers.

4.2.1 - Non-IATA Agents (with RNAVT - National Register Travel and Tourism Agency, or equivalent outside Portugal): Payment of deposit (10%) must be made by the deadline in Cancellation of 100%, without penalty - see table.

4.2.2. - Direct Customers: The payment of the deposit (10%) must be made within 10 days after the acceptance of quotation. This amount is refundable as long as cancellation is made by the allowed deadline in the field Cancellation of 100%, without penalty - see table.

4.3. - Transporting Equipment: When there is a need to transport sports equipment, musical instruments or others, you must inform: the type of material; the quantities; the 3 dimensions and their weight. Confirmation of the group and their baggage is subject to flight availability at the time of award. Upon acceptance of this agreement, the information to be carried must be entered in the reservation up to 15 days before departure.


4.4. - Issuance:
Account Code RESIDENT/DISCOUNT: with commission
Account Code GROUP/SPORTS/SPORTSRES: without commission
Endorsements field - not required except Resident (RD) fares.

4.5. - Changes: must be made before the date of issue. Splits are accepted from the original booking to change only one of the flights agreed for the group. The number of passengers divided for change may be up to 25% of the total group. This rule does not apply to OW groups and sports groups. All changes to the original booking will have to be reviewed and subject to flight availability and agreed fares.

4.5.1. - Refunds are reviewed by the groups department.

4.5.2. - Changes to the sports calendar within 15 days prior to travel are subject to a charge of € 25.00 per passenger. The rescheduling of the new date should be done immediately.

4.5.3. - Individual changes in sports group bookings are not allowed, so the passenger to be changed must be split, keeping in class G the flight in common with the rest of the group. For the segment to be changed, an individual booking must be made in the available class. Changes after issue will be allowed to maintain in class G the flight in common with the rest of the group. The ticket issued must be refunded directly in GDS against reissue in OW. Information on the refunded ticket number should be sent to us by the end of the month, not to be audited, as well as the new issue.

4.6. - Names: Renaming group reservations has no penalty. Prior to issuance you do not need permission from the Groups Department. Upon issuance, you will be required to refund your incorrectly named ticket directly to your GDS. It is not necessary to request the name change through SSR. Then you must change the name following the new issue. The refunded ticket number should be sent to groups@sata.pt in order not to be audited by the end of the refund month, as well as the new issue.

Transportation Conditions –SATA General Conditions of Carriage apply.

Clause 5 - Failure and Responsibilities:
5.1. - Should the group transfer bookings to another travel agency, SATA reserves the right to terminate this Agreement immediately and unilaterally.

5.2. - In the event that SATA cancels the flight or changes the flight schedule, in which there were bookings without passenger names, SATA is exempt from any obligation regarding to the payment of compensation.

5.3. - SATA is obligated to comply with the ruling legislation and within the limits imposed by the International Regulations, being responsible for bookings whose passenger names are already registered at the time of flight cancellation or flight change.

5.4. - To Travel Agents: Penalties will be settled by an ADM / Debit Note to be issued by SATA at the group closing after the trip. This audit has a fixed cost of 10 Euros. In Direct Sales: Penalties will be regularized upon the issuance or cancellation of the group.

5.5. - Travel Agents: Free fares will be settled by an ACM / Credit Note issued by SATA at the group closing after travel. SATA Direct Sales: The free amount will be deducted from the total payable in Fare Details - Tour Conductor.


Table

Conditions Europe Domestic Flights Inter-Islands Flights Extra flights Sports teams 
Cancellation of 100% without penalty High Season - HS up to 60 days BD  up to 45 days BD up to 21 days BD up to 120 days BD up to 15 days BD
Low Season *See note -LS up 45 days BD   up to 35 days ----- ----- -----
Cancel 20% and remaining penalized 50% High Season - HS from 59 to 21 days BD from 44 to 21 days BD ----- c) -----
Low Season *See note - LS from 44 to 21 days BD from 34 to 21 days BD  ----- ----- -----
Cancel 10% and remaining penalized 100% ----- from 20 days to 4 days BD from 20 days to 4 days BD from 20 days to 4 days BD ----- from 14 days to 24h BD
Cancellations penalized at 100% ----- within 72h BD within 72h BD within 72h BD within 90 days BD -----
Name a) ----- 21 days BD/TA
21 days BD/VD
08 days BD/TA
15 days BD/VD
08 days BD/TA
15 days BD/VD
08 days BD/TA
15 days BD/VD
08 days BD/TA +b)
15 days BD/VD +b)
Essuance a) ----- 8 days BD/TA
15 days BD/VD
8 days BD/TA
15 days BD/VD
8 days BD/TA
15 days BD/VD
8 days BD/TA
15 days BD/VD
24 hours/TA +g)
Changes/Noshow ----- 50€/130€ 50€/75€ 25€/50€ Not permitted d)
Change Name ou Change Person ----- Free Free Free Free Free
Baggage Allowance ----- 23kg 23kg 23kg 23kg/ 1PC 23kg
Child Discount ----- CHD 25%/ INF 90% / e) CHD 25%/ INF 90% e) CHD 25%/ INF 90% / e) e f) CHD 25%/ INF 90% // e) CHD 25% (SP flights only)
Intercontinental flights
Cancellation of 100% without penalty up to 90 days BD
Cancel 40% and remaining penalized at 50% from 89 to 60 days BD
Cancel 30% and remaining penalized at 50% from 59 to 45 days BD
Cancellations penalized at 100% within 44 days BD
Names a) 30 days BD
Essuance 21 days BD
Changes/ Noshow 100€/150€
Change Name or Change Person Free
Baggage Allowance 1 PC with 23Kg
Child Discount CHD 20%/ INF 90% / e)




Legend: 
BD
– before departure | TA- Travel agencies | DS- Direct sales | HS – High Season
LS – Low Season
Low Season (IATA Winter – *Except 15 days before/after 25DEC and 7 days before/after Easter Sunday = High Season.

a) The interline company rule applies if it is more restrictive than the SATA rule;
b) It is mandatory to insert an SSR indicating the Round and teams. In case of knockout stage matches (example: Cup of Portugal) it must indicate the knockout round and the match;
c) from 119 to 90 days are penalized at 50% of the applied fare.
d) After issuance the change penalty applies for the whole group depending on the route. Individual changes are not allowed.
e) In case of other airlines’ public fare, the respective regulations for the application of CHD / INF discounts must be respected.
f) In case of resident passengers, the discount will be CHD 45% / INF 80%
g)IATA agencies shall issue no later than 24h BD, except weekends, which shall occur until 5pm, Azores local time. In direct sales issuance should occur 8 days B.D.