SATA allows name corrections on flights operated by S4 and/or SP, when dealing with the same passenger in bookings with or without issued tickets. When it involves flights operated by other airlines or the passenger is in the middle of the journey, please contact your GSA, in case your market does not have a GSA please contact the Agents Help Desk.
Bookings
Previous authorization in the booking will not be required, nor the presentation of documents in the following situations:
- If the flight/class shows availability, a new booking must be made, the previous one cancelled, and reissued, as described here within in this document.
- If the flight/class is sold out or on a waiting list, it is possible to correct the name in a single transaction by reissuing according to present document and in the following situations:
| Situation | Example |
|---|---|
| Up to 3 letters in surname or first name (extra, missing or swapped) | COOSTA/JOHN MR to COSTA/JOHN MR COSTA/MARIAANA MRS to COSTA/MARIANA MRS |
| Incomplete surname | GREEN/JOHN MR to GREEN SMITH/JOHN MR |
| Change first name with surname | JOHN/GREEN MR to GREEN/JOHN MR |
| Nickname instead of first name | GREEN/KATHY MRS to GREEN/KATHERINE MRS |
| Incomplete first name | SANTOS/SOFIA MRS to SANTOS/ANA SOFIA MRS |
| Reversed surname | GREEN SMITH/JOHN MR to SMITH GREEN/JOHN MR |
| Title correction | GREEN/JOHN MRS to GREEN/JOHN MR |
| Correcting baby's surname and/or first name | TELES/ANA MRS(INF/JOAO/12JUN16) to TELES/ANA MRS(INFPAIVA/JOAO/12JUN16) |
For all other situations, it will be necessary to:
- request authorization when booking, via SSR (Special Service Request), for example: PLS AUTH CHNT PAX BENTO/CARLAMRS TO MEDEIROS/CARLAMRS.
- send an email to your respective GSA, in case your Market does not have a GSA, please an email to helpdesk.agents@sata.pt with the reason for the request and a copy of the passenger's identification document, duly authorized and signed by the passenger, or by the guardian in the case of a minor, in accordance with the GDPR.
Example: “I agree to the transmission of my personal data to SATA for booking’s name correction.”
Tickets:
After the correction of name, the ticket must be reissued, charging respective CP fee of EUR30/USD50/CAD50/BMD50. It is mandatory to insert the following text: REISSUE DUE CHNT in the new ticket’s endorsement box, maintaining the original ticket's information, when applicable (Ex: resident fare).
The CP fee is waived in the following situations:
| Changing a missing or swapped letter (regardless of order) | COSTA/MARIAANA MRS to COSTA/MARIANA MRS |
| Title correction | GREEN/JOHN MRS to GREEN/JOHN MR |
| Correcting baby's surname and/or first name | TELES/ANA MRS(INF/JOAO/12JUN16) to TELES/ANA MRS(INFPAIVA/JOAO/12JUN16) |
New ticket numbers must be submitted to us only in situations where a CHNT authorization was required.
You should only consider this process complete once you have received an email from us confirming that the new tickets have been registered. If you don't get a reply from us by the last day of the reissue month, please contact us, otherwise, the ticket may be subject to ADM.
Notes:
According to SATA's General Conditions of Carriage (Article 3 – Point 3.1.4), tickets are non-transferable. Therefore, passenger substitution is not allowed.
Ensure the passenger's name corresponds to Passengers identity card/citizen card or passport to avoid name corrections.
Making a name correction that does not comply with the above rules enables SATA to cancel the booking. It is the airlines' right, as described in the AIRIMP.