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Frequently Asked Questions
How is the No-show / Penalty fee charged?
How can I correct a passenger’s name?
I am an Amadeus GDS Agent. In what situations can I issue an EMD (Electronic Miscellaneous Document)?
I am a Galileo GDS Agent. In what situations can I issue an EMD (Electronic Miscellaneous Document)?
How do I put my PIN/User in the bookings?
How early should the passenger show up at the airport?
What codes are used in special/ancillary services – SSR?
Starting the journey as a baby and returning as a child. How is the issuance done?
What is the minimum number of passengers for a group trip?
Can I book groups on SATA involving flights on TAP or other airlines (WestJet / Alaska Airlines / Air France / Binter)?
Why does the SATA website show fares lower than the ones offered to the group?
What is the purpose of SSR alerts on a group booking?
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